Terms of Service

1. About these terms

ISL Freight (islfreight.com) is operated by NEW IT BIZ / NITB GROUP, Bangladesh ("ISL", "we"). By using the website, an account, the RFQ form or the API you agree to these terms and our Privacy Policy. If you do not agree, do not use the service.

If you use the service for a company, you confirm you are authorised to bind that company to these terms.

2. What ISL Freight does

ISL Freight is a marketplace. We connect shippers (customers) with independent logistics partners (couriers, freight forwarders, C&F agents and transporters). We do not operate ships, aircraft or vehicles ourselves.

Unless ISL states otherwise in writing, carriage, customs clearance, storage and handling are performed by the partner. The contract of carriage is between you and that partner, on the partner’s terms.

3. Accounts

• You must be at least 18.
• Keep your name, phone, email, company and address accurate and up to date.
• Keep your password private. You are responsible for activity on your account. Tell us promptly if you suspect unauthorised use.
• If you sign in with Google, you are also responsible for keeping your Google account secure.

4. RFQs and quotes

• Quotes are estimates based on the information you give. The final price can change with actual weight, size, goods, route, surcharges, duties and taxes, port or storage charges and carrier rates.
• Vendor quotes are normally valid for 7 days and may include the vendor’s own terms. API estimates may use ISL default (DEMO) rates until partners publish their own.
• Transit times are approximate and not guaranteed.
• Accepting a quote creates a booking record on ISL. ISL does not take any payment online.
• Tracking updates are added manually by partners or admins; they are not a live carrier feed and may be delayed or incomplete.

5. Your obligations

• Give an accurate and complete description, weight, dimensions, HS code and value of your goods.
• Ship only lawful goods and follow the export, import, customs and sanctions rules of Bangladesh and the destination country.
• Do not ship prohibited goods (such as illegal drugs, weapons, counterfeit goods or anything banned by law).
• Do not ship dangerous goods (flammables, chemicals, batteries, gases, pressurised containers and similar) without full declaration and the partner’s written acceptance.
• Pack and label goods properly and provide the required documents (invoice, packing list, licences, permits). Duties and taxes are yours or your buyer’s unless agreed otherwise in writing.
• Do not misuse the site: spam, fake RFQs, scraping, attempts to bypass security or using someone else’s account are not allowed.

6. Logistics partners and vendors

• Vendors must provide company and KYC details; ISL reviews them manually and approves or declines at its discretion.
• Partners are responsible for their own services, quotes, care of goods, timing, required licences and any legally required insurance, and for complying with the law.
• Partners may use customer information received through an RFQ only for that shipment and for nothing else.
• Vendor lead plan: USD 10 for 10 RFQ credits over 30 days. Payment is made offline and credits are granted after an admin confirms receipt. There is no automatic renewal. Credits do not guarantee any sale or booking; unused credits expire at the end of the period. Vendor plan fees are non-refundable.
• ISL may suspend or remove a partner for breach of these terms, false information or customer complaints.

7. Payments and fees

• ISL does not currently take any online payment from customers and does not currently charge customers a service fee. Freight charges are paid directly to the partner on the partner’s terms.
• Vendor plan fees are described under "Logistics partners and vendors" above.

8. Ecommerce API

API keys are issued only to partner stores by agreement. Keep keys secret and use them only from your server. API prices are estimates; when you book a shipment ISL offers it to approved partners in turn. Any separate written agreement also applies.

9. Limitation of liability

• The site and service are provided "as is". We try to keep the site accurate and available, but do not promise it will be uninterrupted or error-free.
• ISL is not a carrier. ISL is not liable for loss, damage or delay of goods caused by partners, carriers, customs, ports, weather or events outside our control. Such claims must be made against the relevant partner; we may help you get in touch.
• ISL does not provide cargo insurance. If you need insurance, arrange it with the partner or an insurer.
• To the extent the law allows, ISL is not liable for indirect loss or loss of profit or business, and ISL’s total liability for any claim will not exceed the fees you paid to ISL in the last 12 months.
• Nothing in these terms excludes liability that cannot be excluded by law.

10. Indemnity

You are responsible for claims, fines or costs against ISL caused by your breach of these terms, false or incomplete information, undeclared dangerous or prohibited goods, or breaking the law.

11. Intellectual property

The ISL Freight name, logo, site design, text and software belong to ISL / NEW IT BIZ. Do not copy or republish them without permission. You keep ownership of the information you submit and allow us to use it to provide the service. Our industry guides and tools are general information, not legal or customs advice.

12. Suspension and termination

We may suspend or close an account for breach of these terms, fraud, security risk or legal reasons. You can close your account at any time by writing to contact@islfreight.com. Shipments booked before closure continue on the partner’s terms.

13. Changes to these terms

We may update these terms. The "Last updated" date will change, and we will announce important changes by email or a site notice. Continuing to use the service after a change means you accept the new terms.

14. Governing law and disputes

These terms are governed by the laws of Bangladesh. If there is a problem, please first try to resolve it with us by writing to contact@islfreight.com. If it is not resolved, the courts of Dhaka, Bangladesh have exclusive jurisdiction.

15. Contact us

Questions: contact@islfreight.com.